Your privacy matters to TIO Tours UK
We collect only the information required to design, deliver, and protect your luxury travel experience. This notice sets out how we gather, use, and safeguard your personal data in line with UK GDPR and international best practice.
What we collect
- Contact information such as your name, email address, and phone number.
- Travel preferences, passport details, and dietary or accessibility requirements that help our team curate personalised itineraries.
- Payment confirmations processed securely through Stripe, PayPal, or Wave Mobile Money. We never store full card or mobile money credentials.
How we use your data
We use your data to craft bespoke journeys, confirm hospitality and accommodation, share pre-travel briefings, and deliver concierge support in London, Kampala, Nairobi, Zanzibar, and other destinations. Occasionally, we will send curated updates about new experiences we believe will inspire you. You can opt out at any time.
Sharing your information
We only share data with trusted partners essential to your itinerary — matchday hospitality providers, premium hotels, licensed transport partners, and cultural collaborators. Each partner adheres to strict confidentiality and security standards.
Storing your data
Your data is stored on secure UK-based servers with controlled access. We retain booking records for auditing and support purposes, then archive or anonymise them in line with regulatory requirements.
Your rights
You can request a copy of your data, ask us to update inaccuracies, or withdraw consent by emailing hello@tiotoursco.uk. We respond to all requests promptly.
TIO Tours UK exists to celebrate the connection between East Africa and the United Kingdom. Protecting your privacy is integral to that mission.